Home » The Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers by Sara Laughlin
The Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers Sara Laughlin

The Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers

Sara Laughlin

Published
ISBN : 9780838909522
Paperback
144 pages
Enter the sum

 About the Book 

In an environment of budget cuts and freezes, libraries must keep a tight rein on costs and inefficiencies. This title offers a methodology to pinpoint trouble areas and improve processes. It provides administrators an understanding of theirMoreIn an environment of budget cuts and freezes, libraries must keep a tight rein on costs and inefficiencies. This title offers a methodology to pinpoint trouble areas and improve processes. It provides administrators an understanding of their suppliers and customers. It empowers front-line staff to make improvements and better decisions.